Privacy Policy

This notice explains what personal data we collect, when we collect it and how we use it. 

Who are High Court Writ Recovery?

Enforcement Group Ltd trading as High Court Writ Recovery is a company providing services relating to High Court Enforcement, Civil Enforcement, Field Services and Debt Recovery. We are committed to ensuring our processes comply with all relevant UK legal and regulatory standards, including the UK General Data Protection Regulation (UK GDPR).

As part of this commitment, we operate an Information Security Management System (ISMS) that complies with the ISO27001:2013 standard, as registered with and externally audited by Citation ISO Certification.

We have been registered as a Data Controller with the Information Commissioner’s Office (ICO) under registration number ZB522726 since 10 March 2023. We are the data controller for the personal data provided by you, clients and other third parties for enforcement. In the case of Process Serves, we act solely as a data processor.

Our Data Protection Officer (DPO) is Daren Simcox. Any questions related to this notice and our privacy practices should be directed to the DPO at dpo@highcourtwritrecovery.co.uk or by post at:
High Court Writ Recovery
PO Box 816
Waltham Abbey
EN8 1RG

What Information Do We Collect?

We collect personal data from the following sources:

  • From our clients: Data provided to us by creditors and claimants as part of the enforcement process.
  • From the debtor or their authorised representatives: When you or someone authorised by you submits personal information.
  • From the Courts: Data associated with legal judgments, orders, and enforcement processes.
  • From third-party sources: Such as credit reference agencies, the Driver and Vehicle Licensing Agency (DVLA), and other relevant entities.

What Personal Data Do We Collect?

As part of the enforcement process, we may collect some or all of the following personal data about debtors:

  • Name: Including forename, surname, nicknames, and aliases.
  • Addresses: Private or business addresses, including any previous addresses.
  • Court Judgments or Orders: Details relevant to enforcement.
  • Debt Details: Information about the nature and amount of debt.
  • Contact Information: Private or business email addresses and telephone numbers.
  • Vehicle Registration Numbers: For identification of vehicles.
  • Date of Birth: For verification and identification purposes.
  • Employment Status: Current or previous employment details.
  • Income and Expenditure: Financial information to assist with the assessment of ability to pay.
  • Bank Account Details: Including account number and sort code.
  • Special Category Data: This may include sensitive information such as medical history, evidence of disabilities, or other vulnerabilities that could affect the enforcement process.
  • Visual and Audio Data: Collected through our agents’ use of body-worn video during enforcement actions.

Third Parties’ Data

If you are acting as a third party authorised by the debtor, we may collect the following:

  • Name
  • Company Name (if applicable)
  • Relationship to Debtor
  • Contact Details: Telephone number and email address.
  • Reference Number: Where applicable, this may be used to link the authorisation to the relevant case.

Data Collected During Property Visits

When an agent attends a property, and the individual present is not the named party (the debtor), we may collect identification information, including:

  • Name
  • Company Name (if applicable)
  • Photo
  • Address
  • Date of Birth
  • Email
  • Telephone Number

This information is necessary to confirm identification and ensure that enforcement actions are conducted accurately and within the legal framework.

Why Do We Need This Information?

We collect and use your personal data for several key purposes:

Statutory Obligations: To undertake and perform our duties under court judgments and orders.
Contractual Obligations: To fulfil our responsibilities to our clients as outlined in contractual agreements.
Compliance with Codes of Practice: To ensure we meet our obligations to you in accordance with applicable codes of practice.
Communication: To contact you regarding relevant matters related to enforcement actions or your case.
Business Improvement: To analyse the information we collect in order to administer, support, improve, and develop our business and the services we offer.
Lawful Purposes: For any other lawful purposes that are consistent with the proper performance of our operations and business activities.

The lawful basis for processing your data include Legal Obligation and Legitimate Interests.

Special Categories of Personal Information

When we process “special categories of personal information” (e.g., health-related information), we must have an additional legal ground. In such cases, we rely on the following legal grounds:

  • That is in the substantive public interest. Such as where it is necessary under the law in order to protect the interests of vulnerable people.

Collection of Personal Data from Clients / Claimants

We collect personal data from clients and claimants through the following means:

  • Instructions: Information is received via online or PDF Forms
  • Client Take-On Process: During the onboarding process for new clients.

The types of personal data we may collect include:

  • First & Last Name
  • Company Name
  • Position / Job Title
  • Business and Contact Telephone Numbers
  • Mobile Numbers
  • Office or Other Contact Address
  • Email Addresses
  • Bank Details for Payments

Why We Need This Information About You and How It Will Be Used

We use your personal data for the following purposes:

  • Case Management: To effectively manage cases and ensure all necessary actions are taken.
  • Client Account Management: To maintain and oversee client accounts accurately.

The lawful basis for processing your data in this context is Contract.

Sharing Your Information

We treat the personal data we collect as strictly confidential. Your information will only be processed by third parties acting on our behalf and within the UK/EEA. Unless required by law, we will not share, sell, or distribute any of the information provided about you without obtaining your explicit consent.

Who Do We Share Your Personal Data With?

During the enforcement process, it may be necessary to share your personal data with the following organisations:

  • HM Courts and Tribunals Service: For the purpose of enforcement and compliance with court orders.
  • Solicitors: When acting on our behalf to facilitate the enforcement process.
  • Data Validation Companies: Third parties that assist us in ensuring the accuracy of the data we hold or in obtaining updated information, such as new contact details.
  • Original Creditor: To communicate relevant information regarding the enforcement of debts owed.
  • Authorised Contacts: Any individual or organisation you instruct us to liaise with, such as friends, family members, representatives, or Debt Management Companies.

Before sharing your personal data with any third party, we ensure that appropriate safeguards and controls are in place to protect your information.

Transferring Your Personal Data Outside of the United Kingdom

We may transfer your personal data to organisations operating outside of the United Kingdom, specifically to authorised entities within the European Economic Area (EEA) for the purpose of executing an order from a European Court.

When transferring your personal data internationally, we are committed to ensuring that your data remains protected. We only engage with suppliers that are part of the Privacy Shield framework and/or that have appropriate contractual arrangements in place to safeguard your information.

How Long Do We Keep Your Data?

We only retain personal data for as long as is necessary for the purposes outlined, including legal and business reasons:

  • General data: Upon the completion of enforcement activities, we are obligated to retain comprehensive records pertaining to the enforcement of the writ, warrant, or order for a minimum period of six years, as stipulated by the Limitation Act 1980. Due to our statutory and regulatory obligations to uphold the instructions issued to us, we cannot delete any personal data that is stored for enforcement purposes. Furthermore, we will not disclose any personal data to third parties unless expressly mandated to do so by the Court.
  • Special categories: Retained only for as long as required by law or necessary to protect vulnerable individuals.

Your Rights

You have certain rights regarding your personal data, which you may exercise at any time, including the right to:

  • Request Information: Inquire about how your personal data is processed by us.
  • Obtain a Copy: Request a copy of the personal information we hold about you in our records.
  • Correct Inaccuracies: Ask us to rectify any inaccuracies in your personal information. We encourage you to provide evidence to support your request.
  • Object to Processing: Object to the processing of your personal data, although we may continue processing if we are legally obligated to do so.
  • Request Deletion: Request the deletion of your personal data; however, we may not be able to comply if we are required to retain it by law.

To exercise any of your rights outlined above, please contact us in writing at:

Data Protection Officer
High Court Writ Recovery
PO Box 816
Waltham Abbey
EN8 1RG

Alternatively, you can reach us by email at dpo@highcourtwritrecovery.co.uk.

How to Complain

If you wish to make a complaint regarding the use of your personal information, we encourage you to contact us directly to resolve the issue in the first instance, using the details provided above.

You also have the right to lodge a complaint with a supervisory authority. In England, this is the Information Commissioner’s Office (ICO). The contact details for the ICO are as follows:

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Telephone: 0303 123 1113
Email: casework@ico.org.uk

How We Collect Personal Data from Website Users

Children’s Privacy Protection

Our services are not designed for, nor intentionally targeted at, children aged 13 years or under. We do not knowingly collect or maintain personal data about anyone under this age.

Marketing & Subscriptions

Occasionally, we may utilise personal information collected for marketing purposes. This may involve sending you information about our services that we believe may interest you.

The personal data we retain is limited to the business contact details of our clients and prospective clients, which may include:

  • First and last name
  • Company name
  • Business telephone and mobile numbers
  • Office or other contact addresses
  • Email addresses

Our legal basis for processing this information is Legitimate Interests.

We are committed to ensuring the accuracy of the personal data you provide. You can request corrections, updates, or deletions of your personal information by emailing us at customercare@highcourtwritrecovery.co.uk. We will make reasonable efforts to address your request and may ask you to verify your identity.

If you wish to stop receiving periodic email updates, please notify us via email at customercare@highcourtwritrecovery.co.uk. We will respect your preference and cease sending such communications. You may change your choice at any time.

Should you prefer that we refrain from using your personal information for marketing purposes, please contact us at customercare@highcourtwritrecovery.co.uk. You will also have the opportunity to opt out of future marketing communications each time we send you marketing material.

Cookies, Google Analytics & AdWords

We use analytical cookies to track website usage and trends, although these do not personally identify you. A cookie is a small data file downloaded to your device when you access our website. You can remove or block cookies through your internet browser settings; however, doing so may affect your ability to use certain features of our site. For more information about cookies, you can visit www.allaboutcookies.org. We do not store unencrypted personally identifiable information in cookies.

Our site may contain embedded content (such as videos, images, and articles) from other websites, which behaves as if you have directly visited those sites. These third-party websites may collect data about you, use cookies, embed additional tracking, and monitor your interactions with the embedded content, particularly if you are logged into their services.

We are not responsible for the privacy policies or cookie practices of other websites.

Where consent is granted, we use Google Analytics to analyse website usage, enabling us to enhance the information provided. This data is presented in a depersonalised form to protect your privacy. To opt out of being tracked by Google Analytics across all websites, please visit http://tools.google.com/dlpage/gaoptout.

Occasionally, we utilise Google AdWords to advertise our services on Google.

Our site may collect Internet Protocol (“IP”) addresses, which are assigned to your computer when you connect to the internet. Web servers can identify your computer through its IP address and may also determine the type of browser or computer you are using. We gather IP addresses and related information to assess site traffic and improve our services. We do not link IP addresses to personal information.

We take your privacy and our relationship with you very seriously. Our company does not sell, rent, or otherwise share your personal information with third parties, except as described in this notice and with your consent.

To safeguard your information and prevent unauthorised access or disclosure, we have implemented robust physical, technical, and organisational controls. However, please be aware that by using our website and related services, your information may pass through third-party infrastructures not under our control. These parties have been vetted to ensure compliance with industry standards and adherence to the Data Protection Act and GDPR, if based in the UK or European Union, or the Privacy Shield framework in the USA.

Our website may contain links to external sites. Once you click these links and leave our site, we do not have control over those websites. Therefore, we cannot be responsible for the protection and privacy of any information you provide while visiting such sites, which are not governed by this privacy policy. We encourage you to exercise caution and review the privacy policies of any external websites.

While we strive to maintain a secure online environment, we cannot guarantee complete security from hackers or unauthorised access to your personal information despite our best efforts.

We will retain your personal data only for as long as necessary for the purposes outlined above.

High Court Writ Recovery reserves the right to modify any part of the website, the information provided, or this notice at our discretion. We encourage you to check this page regularly to stay informed of any changes.

This notice is effective from 1st May 2023. By continuing to use our website, you agree to be bound by these terms.