Debtor Information

High Court Writ Recovery is committed to handling your case with respect and aiming for a swift resolution.

On this page you will find guidance and advice if you have been contacted by us.

Why are you contacting me?

If we are contacting you, it will be because we have been instructed to recover money on behalf of a creditor and we have been passed your account to collect the outstanding balance. We may contact you via letter, telephone, text message, email or by attending your address.

What is a Notice of Enforcement?

Where a High Court Writ of Control or instruction to collect Commercial Rent Arrears (CRAR) has been received, we will issue a Notice of Enforcement to the address for enforcement. A Notice of Enforcement is a prescribed document issued to the debtor, to advise that the creditor has instructed us.

The Notice of Enforcement marks the start of the compliance period which allows a debtor 7 clear days to make full payment or propose a payment arrangement which is acceptable to the creditor. The date that the compliance period concludes is found at the foot of the notice of enforcement.

Payment at this stage will avoid incurring any additional fees beyond the compliance fee and will prevent an Enforcement Agent attending the debtors property.

The Notice of Enforcement will provide the debtor with details on the debt including the amount outstanding, a schedule of fees possible additional fees and expenses, contact details and guidance on how they can make payment.

If you have received a Notice of Enforcement you should make payment or propose an offer of repayment before the expiration of the compliance period, by contacting us on 03330 341 638.

Further payment details are available here.

How do I pay the full amount?

Full details on how to make payment in full can be found here.

How can I make an offer of repayment?

If you wish to make an offer to pay the full amount in instalments by setting up a payment plan, please contact us on 03330 341 638.

A member of our team will review your account and discuss your current circumstances. All payment arrangements are subject to creditor approval and where possible a down payment will be required prior to the end of the compliance period.

Can I pay the creditor directly?

Once we have been instructed, we have conduct of the case and you must pay us. Even if you pay the creditor directly, the order remains in place until the debt, fees and any other charges have been paid.

What if I am unable to pay the full amount?

If you are unable to make full payment do not ignore the matter, it is important you communicate with us and discuss your circumstances. Please call 03330 341 638 to discuss.

We will look at what the creditor will allow, and work with you to agree a realistic payment plan based on an assessment of your circumstance.

Please note that payment plans require creditor approval and failure to maintain the payment terms will result in further enforcement action, which could incur further enforcement fees.

I’m having financial difficulties, what should I do?

Our team will review your account and discuss your current circumstances, this will include discussing your financial income and expenditure.
If you are in financial difficulties you may wish to seen independent debt advice from these organisations.

Will an Enforcement Agent attend my address?

If the matter remains unpaid and no arrangement is agreed following the conclusion of the compliance period an Enforcement Agent attendance will be scheduled to your address.

We are unable to advise of a date and time for attendance prior to the visit, however an Enforcement Agent may conduct visits daily between 6am and 9pm.

I have been visited be an Enforcement Agent, what should I do?

Please contact the Enforcement Agent on the details they have provided. If you are unable to get in touch with the agent call our office on 03330 341 638.

I’ve received a letter for someone who does not live at this address, what should I do?

All correspondence we send out is on instruction from the creditor, based on information they have.

If you have received a notice and the person does not reside at your address, please email customercare@highcourtwritrecovery.co.uk as soon as possible. Please ensure that you include the full address and name of the person in the email so we are able to locate the account.

To remove the address, you will need to provide us with proof of residency. This proof can be a copy of either a recent mortgage or council tax statement, tenancy agreement or a utility bill dated within the last 3 months.

Alternatively, you can also write to us at High Court Writ Recovery, PO Box 816, Waltham Abbey, EN8 1RG.

We will update our records, then delete or destroy the information you sent us (so please don’t send us original documents, as we are unable to return these).

If a business is named on the order, and the business it still registered at your address, an officer will need to visit.

I want to dispute the debt amount

High Court Writ Recovery are instructed by our clients to recover outstanding balances on their behalf following a court order. High Court Writ Recovery are unable to get involved in disputes between the creditor and the debtor relating to the amount owed or how the debt was incurred. This should be taken up with the creditor or the Court.

If we have sent you a notice, it is important that you contact us and attempt to resolve the matter to avoid further escalation which may incur additional costs.